Return Policy Terms and Conditions

1. Eligibility for Returns

• Time Frame: Customers may request a return within 30 calendar days from the date of purchase.
• Condition of Items: Returned items must be unused, unwashed, and in their original packaging with all tags and labels attached.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Food items: Such as candy or snacks
• Personalized or Custom Items: Including customized products made to order.
• Jewelry
• Seasonal/Holiday items: Including items that are designs to a certain holiday theme
• Final Sale Items: Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Return Process

• Initiating a Return: To start a return, please initiate the online return portal
• Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include the RMA number inside the package.

4. Refunds and Exchanges

• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.
• Exchanges: If you wish to exchange an item, please indicate this during the return process. Exchanges are subject to product availability.
• Store Credit: At our discretion, store credit may be issued in lieu of a refund for returned items.

5. Return Shipping Costs

• a $12.00 shipping fee will be deducted from your refund if you use our prepaid label.
• Defective or Incorrect Items: If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs and provide a prepaid shipping label.

6. Inspection and Approval

• Item Inspection: All returned items are subject to a thorough inspection to ensure they meet the return eligibility criteria.
• Approval Process: We reserve the right to approve or reject any return based on the item's condition and compliance with our return policy.
• Disclaimer: if an item is rejected for not meeting the return eligibility criteria, we reserve the right to make your return ineligible for a refund.  An email will be sent to the address on account explaining why the refund was rejected.

7. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, please notify us within 7 days of receipt with photographic evidence.
• Resolution: We will arrange for a replacement or refund at no additional cost to you.

9. Policy Modifications

• Right to Modify: We reserve the right to modify, update, or change this return policy at any time without prior notice.
• Effective Date: Changes to the policy will be effective immediately upon posting on our website. It is the customer's responsibility to review the return policy periodically.

10. Contact Information

If you have any questions or need further assistance regarding our return policy, please contact us at:

• Email: aloha@sohaliving.com
• Phone: 1-808-784-0406
• Mailing Address:

SoHa Living

Attn: Returns Center

670 Auahi St. I7

Honolulu, HI 96813

(808) 784-0406